Hi, I'm Jacki! 👋
I design impactful, inclusive, and scalable experiences.
I'm a Toronto-based Senior UX Designer and Product Leader with 10+ years of experience designing and launching B2B and B2C products across enterprise and startup organizations.
Some of the work I'm most proud of.
Designing a digital solution that saved banking centres 7,000+ hours per year
MY ROLE
As the UX Lead, I led the design vision, and executed the design of the product from end-to-end.
MAIN GOAL
Digitize and automate the credit card pickup process to save banking centre employees time and improve the client experience.
PROVEN RESULTS
Over the past 10 years, I’ve helped companies:
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Drive efficiency & revenue – I led a redesign that eliminated 150K paper forms per year, saving 7,000+ hours annually.
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Improve accessibility – I ensured digital banking tools were usable by thousands, including people with disabilities.
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Launch innovative products – I designed a medical device interface, bringing it to market in just 8 months.
My Leadership Approach
Lead with curiosity and strategy
The best solutions start with the right questions. I connect insights, business goals, and user needs to create impactful experiences.
Design for inclusion and impact
Accessibility isn't an afterthought — it's a responsibility. I ensure products empower all users, not just some.
Empower teams and people
I create space for collaboration, mentorship, and growth — because great design happens when everyone's voice is heard.